The Basic Service Plan covers many things that typically go wrong with your system and includes an annual tune-up. Leahy’s will repair or replace during the term of this agreement, at no extra charge to our customers, any of the following parts which may become defective due to normal use or wear and tear.
Oil Burner Parts
Hot Water Systems*
Fuel Supply Parts
Furnace Systems*
*Excludes Air Handlers
The Total Comfort Plan includes everything in the Basic Service Plan plus the significant addition of the following major parts and services.
Parts
Services
Carbon monoxide testing
Coverage Includes:
365 Days per Year(203) 748-3535
Leahy's maintains its own in-house service department of trained, Connecticut-certified technicians. We maintain an extensive, onsite parts inventory. We do not rely on an outside supply house for emergency parts. Our experienced service staff is on call for emergency service all year round. Rest assured, when it is below freezing late at night during the winter, our techs will be standing by to get your heating systems working and keep your family warm.
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This service plan is intended for a single family dwelling. The heating plan is designed for oil and propane residential equipment burning up to three gallons per hour.
Leahy’s reserves the right to inspect equipment prior to acceptance. We do this to ensure that your equipment is working properly or is made to work properly so that both parties are aware of the equipment’s condition at the time of plan acceptance. Repairs required before plan acceptance will be billed at prevailing rates. Inspections (including flue pipe), tune-ups, and required service are subject to the accessibility of equipment and the availability of parts from normal supply sources. Annual inspection and tune-ups will be performed during regular business hours. Leahy’s will not be responsible for tune-ups, inspection, or service not performed due to the unavailability of customer to schedule work. All service will be performed providing the safety of our technicians is not compromised. The condition and maintenance of the chimney and flue are the responsibility of the homeowner.
The customer hereby agrees that during the term of this plan, and any renewal thereof, the customer or his/her tenants will purchase all of his/her home heating fuel from Leahy’s and keep his/her account current. This plan will be cancelled in the event that the customer breaches this agreement, or in the event that a Leahy’s representative determines that continued operation of the equipment may pose a health or safety risk. In the event of cancellation, refunds (if any) will be prorated on the full months remaining on the plan less any services rendered prior to cancellation.
This plan will automatically renew from year to year on the anniversary date, unless you cancel the plan. The anniversary date refers to the date of Leahy’s’ acceptance of this plan.
The following acts or conditions are specifically excluded from this plan because they are not related to maintenance service. Any work performed due to these conditions will be billed at our prevailing rates.
Leaking, frozen, or congealed oil lines or tanks
Coverage to unattended properties or damages from heat failure for any reason
Electrical or plumbing work beyond the immediate unit
Lack of oil or gas, unless on automatic delivery from Leahy’s
Addition of components or replacement of entire system
Repeated pump-out of water in storage tanks
Owner/operator errors or omissions
Damage due to water, fire, acts of God, tampering, abuse, or other causes beyond our control
Labor relating to the installation of parts not covered by your contract will be billed at prevailing labor rates
Damage from leaking propane or oil lines or customer-owned tanks
Damage due to attempts to service equipment by person(s), including owners, unless instructed by our service department
Contracts do not cover relocation, upgrade or replacement of equipment
Steam system low water cutoffs are tested and flushed during the annual tune-up; Leahy’s assumes no responsibility for damage resulting from the failure of this control and recommends an adequate water level be maintained at all times and that it be flushed periodically by the owner
Leahy’s shall not be liable for injury or damage to persons or property resulting in defects in, or non-operation of, customer’s heating equipment, its accessories, or damages resulting from equipment failure. Leahy’s will not be held responsible for modifying or replacing equipment that fails to heat any structure due to improper system design or improperly-sized equipment.
The customer shall be responsible for the condition and maintenance of the fuel tank, lines, and piping. Leahy’s assumes no liability for same. This service plan does not insure against tank leakage or any damages to persons or property resulting from tank or oil line leakage. This service plan does not cover any installation, cleanup, removal, remediation, or other cost of compliance with any environmental or other laws, rules or regulations. Tank repair and replacement shall be billed at prevailing rates at the time of repair or replacement.
Leahy’s assumes no liability for any damage to a home that is unattended for 24 hours. This includes damage to homes of automatic delivery or will-call customers due to no-heat conditions as a result of equipment failure and/or out-of-fuel conditions.
This agreement contains the entire agreement of the parties hereto, and there are no promises, terms, conditions or obligations other than printed herein.